Senior Programme Officer - Strand, London, WC2R 2LSAbout usThe Policy Institute’s vision “solving society’s challenges with evidence and expertise”, which we achieve by combining the rigor of academia, the connectedness of a think tank and the agility of a consultancy. This has been designed to equip policymakers and civil servants from across the globe to meet the challenges of the future, creating leaders capable of delivering the services that citizens expect today. Through education, research and public engagement, the school focuses on the most pressing policy problems, ensuring that policy professionals are prepared with both the hard and soft skills necessary to understand how power, influence and change move through political circles. The Senior Programme Officer works as part of a team across Strand Group and School for Government (SfG) to ensure consistent support and delivery of online, blended and residential teaching provision providing high quality administrative support.About the roleThe Senior Programme Officer works as part of a team to ensure consistent support and delivery of the Strand Group and SfG’ s residential, online and blended taught provision, providing high quality logistical administrative support. The postholder will be responsible for delivering outstanding customer experience to relevant stakeholders throughout the student life cycle. The post holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). They will represent the Policy Institute externally with students and clients, and internally through wider university activities and committees, supporting the School’s interests and engaging with university functions. The postholder will lead on the onboarding of new students, working closely with central teams to ensure a smooth and engaging start to their studies, coordinate assessments and results processing, maintain accurate student data, and will organise and manage events such as inductions and webinars. The role requires excellent communication and organisational skills, strong digital literacy, and the ability to manage competing priorities. This role will present exciting opportunities to work with a small and collaborative team and together support a growing portfolio of online, blended and residential education offerings.About youTo be successful in this role, we are looking for candidates to have the following skills and experience:Essential criteriaBroad vocational experience, acquired through a combination of job-related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles.Clear and accurate communication style both written and verbalExcellent IT skills including Microsoft Word, Excel, Outlook, SharePoint, Forms and databases, Zoom/Teams and virtual learning management systems such as MoodleExperience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracyExcellent attention to detail and accuracy in all aspects of work.Ability to plan own workload, work to tight deadlines and manage multiple projects, reprioritising or adapting as necessaryStrong interpersonal skills, with the ability to build effective working relationships and collaborate with a wide range of stakeholdersStrong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines. Desirable criteriaExperience of managing and delivering a portfolio of taught provision, with a proactive and transparent approach and a focus on improvementExperience working on custom closed education projects with a long-term client or partner organisation.Commitment to equality and diversity in the workplace.Understanding of data protection and confidentiality in a higher education context.Experience supporting online programmesDownloading a copy of our Job DescriptionFull details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process. This post is subject to Baseline Personnel Security Standard (BPSS) Check.
