Our client is a world-class aerospace material supplier, providing a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector. With rapid growth driven by recent investment, they are expanding their team and are looking for a Sales and Customer Success Representative to be based at offices near St Albans, Hertfordshire
On Offer:
- 37.5 Hours a week with flexible start and finish times between 6am and 7pm Monday - Friday
- Offering a salary up to £40K dependant on skills and experience with an OTE of £45K+ along with an annual discretionary bonus
- 22 days’ annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7). This changes to 25days after successful completion of probation.
- Hybrid working (1 day per week from home after 8–10 weeks of onboarding and training)
- Recommend-a-friend scheme (£1,000 after a successful referral passes probation)
- Quarterly team dinners, a summer team activity, and a Christmas party
- Enhanced parental leave (2 weeks at full pay for both maternity and paternity) with Life assurance at 2x base salary (following 3 months of service)
- Onsite parking
Main Purpose of the Sales and Customer Success Representative
Serving as a point of contact for customers with queries relating to products, orders and deliveries and provide support for sales team. The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high quality customer service and achieve challenging sales targets.
- Win sales orders while ensuring that the maximum values are obtained for the company as part of the quoting and sales process
- Support the achievements and growth of sales goals and objectives
- Ensure that goods are correctly entered on sales orders and on time as quoted to customers and submit regular reports of non-conformity to the Quality Team
- Ensure that a high level of customer service is given to all customers
- A high-pressure job; which requires extreme focus, dedication and stamina, you are expected to work out of office hours when required
- Any other duties assigned by the management; where appropriate
Duties & Responsibilities of the Sales and Customer Success Representative
- Selling multiple product lines to customers
- Sales orders – entering and managing orders
- Quotations - creating and sending quotes to customers
- Communicate important feedback from customers internally
- To aid the company to meet sales targets and report any deviations
- Stay up-to-date with new products and features
- Maintain and update sales and customer records
- Purchasing – as and when required to create and send new orders to our suppliers
To Be Considered for the Sales and Customer Success Representative
- Proven work experience as a Sales support or Sales administrator with the ability to sell
- Experience in the aerospace industry is an advantage. Other industries such as Automotive, Pharmaceuticals can be considered
- Strong mathematical, analytical and problem solving skills
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills with attention to detail with good communication skills, both verbal and written
- Project and time management skills and ability to work under strict deadlines
- Bachelor’s degree in aerospace industry or a related discipline, will accept applicants who do not have degrees but have a few years of experience with sales
- Certification in sales, marketing or relevant field is a plus
For more details, please contact Willis Global – a leading Recruitment Consultancy for the Aviation & Aerospace sector
