We are looking for a Customer Service Advisor to join our Customer Collections Team based in a call centre environment in Middlesbrough:
Pay: £12.33ph
Salary: £25,645.40pa
Monday to Friday with 1 Saturday in every 3
Working hours between 9am – 8pm Monday to Friday and 9am – 1pm Saturday
Contracted to 40 hours per week
Start Date - Monday 26th January 2026
Benefits: 29 days holiday (including Bank Holidays), Pension scheme, Medical Cover, Retail discounts
As a Customer Service Advisor, you will work within the Collections department, and you will be the first point of contact for our customers. Through great conversations you will understand the customer finance situation, take full ownership during the call and support the customer to a resolution.
Working as part of a team, our Collections Advisor will ensure all calls into the team are answered with company guidelines, whilst providing excellent customer service you will also need to navigating multiple systems during the calls so strong computer skills coupled with the ability to deal with sometimes distressed or up customers is a must.
Due to the nature of this role, you will need to come from call centre/phone-based role, have a great telephone manner, a problem-solving mind and a flair for resolving issues.
A DBS and Financial check will be completed as part of the vetting process.
Customer Service Advisor: Role & Responsibilities:
Arranging collection of the debt through telephone, email and online services
Contacting consumers to put in place tailored solutions to enable them to address their debt situation bearing in mind their financial well-being
Sending out financial statements, evidence and response packs
Working with vulnerable consumers in line with the firm’s policies and procedures
Make sure to put customers first - taking ownership of their queries building rapport quickly and providing the highest level of customer experience Customer Service Advisor: The Person
A proven ability to deliver an outstanding customer experience in difficult situations
Excellent written and verbal communication skills
A comprehensive knowledge of customer contact systems
Excellent attention to detail, with the ability to assess and information
The ability to manage own workload and prioritise accordingly
The confidence to make decisions within agreed discretionary limits
APPLY ONLINE TODAY and a member of the team will be in touch
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Meridian Business Support is a recruitment specialist acting on behalf of our client as an employment agency for this vacancy
