Our client is a local manufactuer of security products, due to continued growth, they are looking for a Sales Support Coordinator / Estimator to join the team. This is not a sales role - you’ll act as the key link between customers, the sales team, engineering/design and projects, ensuring enquiries, quotations and information are progressed smoothly and efficiently.
The ideal candidate will have experience in a customer- or project-focused administration/coordination role, ideally within a manufacturing or engineering environment.
Key Responsibilities
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You’ll support two sales colleagues by coordinating day-to-day activity, keeping records accurate, and making sure actions are followed through.
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Manage incoming enquiries and provide professional customer support by phone/email
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Liaise with engineering/design to gather technical information and clarify requirements
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Prepare and issue quotations, costings and supporting documentation
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Monitor quotations and follow-ups, updating status, notes and next actions on the CRM system (or similar)
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Maintain accurate customer and project records, ensuring documentation is organised and up to date
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Chase information internally/externally to keep work moving and deadlines on track
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Support handover information to project teams when needed
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General sales administration and document management
Requirements
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Experience in an office-based administration/support role (essential)
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Strong IT skills, especially Microsoft Excel (essential)
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Organised and methodical with good attention to detail
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Ideally you will understand margins and costs
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Clear, confident communicator with a customer-focused approach
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Able to manage multiple priorities in a busy environment
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Exposure to technical products/drawings (beneficial but not essential—training provided)
