Company descriptionLocation: London (hybrid working 3 office days per week)Employment Type: Permanent, full timeAdditional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical InsuranceWe’re Supercharged – And This Is Just the Beginning.The AA is entering a bold new era with AI at the wheel. We’re building a dedicated AI capability, and we’re looking for passionate pioneers to shape what comes next.We’ve recently replatformed onto a modern data stack, unlocking access to one of the UK’s richest datasets—from detailed vehicle fault histories to real-time connected car telemetry. Now, we’re turning that data into intelligent systems that keep Britain moving.As AI Change & Adoption Lead, you’ll lead a team tackling real-world challenges with direct impact. Think predictive models that anticipate breakdowns before they happen, intelligent routing to optimise thousands of roadside patrols, and agentic AI that transforms customer service.This is your chance to be part of something new. Something exciting. Something that matters. Ready to join the AA+AI journey?#LI-HybridThis is the jobWe’re looking for an experienced and influential AI Change & Adoption Lead to drive organisation-wide adoption of AI. You’ll design and deliver change strategies that ensure AI solutions are understood, adopted, and embedded into business processes.Working closely with senior leaders, product teams, change professionals, and people managers, you’ll champion the behavioural, cultural, and skills shift required for AI to transform how the AA operates.This role is about making AI stick ensuring new tools are used effectively, value is realised, and colleagues feel confident and capable in an AI-enabled workplace.You’ll be part of a newly formed AI capability at a pivotal moment, shaping how AI is understood, adopted, and embedded across one of the UK’s most recognised brands.What will I be doing?Change & Adoption StrategyDevelop and execute strategies to accelerate adoption and effective use of AI solutions across the AAAssess organisational readiness, identify adoption barriers, and design targeted interventionsAlign AI adoption plans with existing workflows, policies, and business processesLead the rollout, training, adoption, and value realisation of enterprise AI productivity toolsBusiness Change & EngagementChampion the business change required for successful AI adoptionPartner with product owners, change managers, and people managers to deliver smooth transitionsSupport AI-related skills and re-skilling initiatives aligned to business needsCoach ExCo and senior leaders to role-model AI-enabled behaviours and visibly champion adoptionCulture & Community BuildingDrive AI literacy, engagement, and understanding across the organisationBuild and manage a network of AI change champions to create momentum and feedback loopsDeliver flagship engagement initiatives such as hackathons, demo days, lunch-and-learns, and AI-focused eventsMonitoring & EvaluationTrack adoption and utilisation of AI initiatives against agreed KPIs and business outcomesProvide insights, reporting, and recommendations where adoption or impact is laggingWhat do I need?Essential experience & capabilityProven experience leading enterprise-wide change management initiatives, ideally with a technology or digital focusStrong understanding of change management methodologies and frameworksDemonstrated interest and working understanding of AI and its organisational impactExcellent stakeholder management, communication, and influencing skills at all levelsExperience embedding new systems or ways of working into existing operationsAbility to confidently influence and coach senior leaders and executivesBaseline understanding of Agile product development environmentsWhat will help you succeedA pragmatic, outcomes-focused mindset with a passion for driving real changeStrong storytelling and engagement skills to bring AI adoption to lifeComfort operating in ambiguity and navigating organisational resistanceAdditional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:25 days annual leave plus bank holidays + holiday buying schemeWorksave pension scheme with up to 7% employer contributionFree AA breakdown membership from Day 1 plus 50% discount for family and friendsDiscounts on AA products including car and home insuranceEmployee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and moreCompany funded life assuranceDiverse learning and development opportunities to support you to progress in your careerDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyPlus, so much more!We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.#LI-HH
