Customer Care Manager
First Mortgage – One of the UK’s Most Trusted Brokerages
Full-Time | Employed | Customer Care Team
⭐ Why Join First Mortgage?
We are a dynamic financial services firm dedicated to providing exceptional customer service and tailored mortgage & protection solutions
Here’s what makes us stand out on day one:
- Our focus on customer service is proven by 30,000+ Trust Pilot 5* Reviews
- Career progression into senior, specialist and adviser self-employed & franchise roles
- A people-first, customer-focused culture
- Warm, high-quality leads (thanks to our Trustpilot reputation)
- Fast-growing UK-wide business
The Role
You will:
- Conduct outbound calls to new and existing clients to schedule appointments with Advisers for mortgage and/or protection reviews
- Maintain and update client records with accurate and detailed information
- Manage warm leads generated by our strong brand
- Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction
- Coordinate with Advisers to manage their schedules and ensure timely appointments
What You’ll Receive
🤝 A Brand & Culture That Helps You Succeed
- One of the UK’s most trusted (Trustpilot reviews)
- Customer-centric advice model — no hard sales
- Supportive, people-first environment
📈 Earning Potential & Growth
- Competitive salary and performance-based incentives
- Opportunities for professional development and career growth
- Supportive and collaborative work environment
- Comprehensive benefits package
What You’ll Need
- Proven experience in a customer care or similar role, preferably within the financial services industry.
- Tenacious and can-do approach
- A proactive and client-focused approach
- Strong communication and relationship-building skills
- Ability to handle multiple tasks and prioritize effectively
Apply Today
If you want better leads, better support, better earnings potential and a better culture — we’d love to hear from you
