Aftersales Administrator

CV-Library • Worksop, Nottinghamshire • 15h ago

Personnel Solutions are looking for an enthusiastic and personable Aftersales Advisor to join our client’s team in Worksop, S80. This is intended to is to act as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the process, ensuring customer expectations are met and exceeded.

Hours –

8am – 5pm

Monday to Friday

Every other Saturday morning paid at overtime.

£27,040

Duties –

Comply with company Safety, Health and Environmental (SHE) policies at all times.
Work in accordance with the Service Flow.
Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting.
Plan work by running ADP service due reports, checking customer data quality, and arranging work with customer, capturing mileage via C200 or verbally.
Create job cards, checking for existing parts and service WIPs and campaigns, consulting with customer and follow through to completion. Load job into Customer Compliance System.
Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract.
Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.
Maximise service and parts profitability through the use of professional sales techniques.
Load workshop schedule to maximise workshop capacity utilisation.
If a courtesy car is to be provided, manage the booking, checking out and checking back in via ADP.
Ensure all MOTs are planned via ADP and communicated to customers and VOSA.
Meet and greet all customers on arrival in a professional and friendly manner.
Check vehicles in and out via Workshop Loading in ADP.

Requirements -

Excellent customer service skills
Able to build good relationships internally and externally
Basic technical understanding of products
Understanding of Operators Licence Laws and Regulations
Knowledge of the Autoline system (non-essential) (Kerridge)
Negotiation skills (negotiate with customer) - Able to negotiate effectively with the aim of reaching agreement with customers
Highly organised & proven administration skills –
Ability to work under pressure and without supervision
PC literate – competent user of MS Office and able to quickly learn new software packages
Able to work as a team player and multi-task within a busy department