Customer Service Officer
Barnsley
£26,824 - £30,024 per annum
Permanent, Full Time
We have an exciting opportunity to join our friendly and forward-looking Customer Services Team in this well-respected, award-winning organisation managing a £10 billion pension fund.
Who we are:
We are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours – which are all about being honest and accountable, professional, progressive, and empowering.
We have a culture that encourages work-life balance, and we offer flexible working hours. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes’ walk of both the train and bus stations, it makes us easily accessible.
Take a look at our LinkedIn page to find out more about us and see what we’ve been up to recently!
What you’ll be doing:
You’ll be joining as part of the Customer Services Team that incorporates the Customer Centre, which is the first point of contact for our scheme members and employers. As our Customer Service Officer, you’ll deliver a high quality, efficient and effective customer focused service, assisting customer enquiries via telephone, letter, email and live chat whilst promoting a digital approach.
Responding to enquiries, analysing and interpreting information given by customers accurately to make appropriate decisions from a range of options, you’ll promote, support and encourage customer independence using self-service channels (e.g. via the website) and work to accelerate and positively build the reputation and perception of SYPA’s self-service options to maximise channel shift to digital options.
What you’ll be able to offer:
We’d like you to hold a Level 2/3 qualification or equivalent: or be able to evidence ability at an equivalent level. With working knowledge of relevant systems, equipment, processes and procedures, you’ll be able to apply health and safety, equality and diversity, and other SYPA policies and procedures with good working knowledge in relation to information governance and data protection.
Competent in a range of IT tools, you’ll be digitally confident and adept in using on-line resources with previous office experience to be able to deal with administrative procedures confidently. You’ll have experience of working in a customer service environment providing excellent customer service, and you’ll be a strong communicator (both orally and in writing) with accuracy, able to prioritise and organise own workload and work with others to achieve objectives.
What's in it for you:
