Customer Service Administrator
Location: Brownhills
Pay: £12.25 per hour (£27,072.50 per annum)
Hours: Monday to Friday | 8:00am – 5:00pm (42.5 hours per week)
Contract: 12-week Temporary to Permanent
We are currently recruiting a Customer Service Administrator for a well-established business based in Brownhills. This is a full-time opportunity within a busy, supportive customer service and sales team, offering a clear pathway to a permanent role following a successful 12-week temporary period.
The position will initially be payrolled through Hariley Solutions during the temporary phase, before transferring to a permanent contract directly with the company.
Key Responsibilities:
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Accurately processing customer orders received via email
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Responding to customer enquiries via email, telephone, live chat and social media
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Monitoring orders, chasing deliveries and providing accurate lead times for back orders
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Investigating and resolving delivery issues and order discrepancies
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Handling customer complaints in a professional, empathetic manner
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Liaising with internal departments, including technical and product teams, to resolve queries
Requirements:
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Previous experience in a customer service or administrative role is essential
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Strong written and verbal communication skills
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Highly organised with excellent attention to detail
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Ability to manage multiple tasks in a fast-paced environment
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Confident using CRM systems or similar customer service platforms
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A positive, proactive team player with a solution-focused approach
Additional Information:
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Weekly pay during the temporary period
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Holiday pay accrued while temping
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Clear route to a permanent contract after 12 weeks
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On-site parking available
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DBS check required for the successful candidate
If you’re passionate about delivering excellent customer service and are looking for a long-term opportunity within a friendly, fast-paced business, we’d love to hear from you.
Apply now or contact us for more information