Customer Service Advisor

CV-Library • Cramond Bridge, City of Edinburgh • 8h ago

Customer Service Advisor - Edinburgh Salary: £25,000 Hours: Monday to Friday, 9:00 AM - 5:00 PM Contract: Full-time, Permanent Start Date: January

About the Role We're looking for a dedicated Customer Service Advisor to join a dynamic team in Edinburgh. In this role, you'll handle inbound calls, supporting customers with queries and ensuring every interaction is professional, helpful, and efficient. If you thrive on delivering exceptional service and enjoy problem-solving, this is the perfect opportunity for you.

What You'll Do

Answer inbound calls and assist customers with a wide range of queries
Provide clear, accurate information and resolve issues promptly
Maintain detailed records of customer interactions using internal systems
Work collaboratively with colleagues to ensure a seamless customer experience

What We're Looking For
Previous experience in a customer service role (phone-based preferred)
Strong communication and listening skills
Ability to work in a fast-paced environment while maintaining attention to detail
A positive, professional approach to customer care

Benefits
Competitive salary of £25,000
Monday to Friday schedule - no weekends!
Amazing benefits package
Full training and ongoing development opportunities
Supportive team environment

Ready to start your new career in January? Apply now and take the next step toward a rewarding role in customer service!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Apply directly