Cancellations Support Officer
Location: Gloucester, GL1 1DQ
Contract: Temporary - 6 months (with potential extension)
Pay Rate: £13.90 per hour
Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)
Working Pattern: Fully office-based
Start Date: Monday 19th January 2026
We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy.
You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.
Key Responsibilities
Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
Grant extensions of time where appropriate and send follow-up correspondence
Review applications approaching cancellation and take appropriate action
Check application forms and previous actions taken
Retrieve applications from the workflow system
Maintain accurate records on the Points Arising Screen (PAS)
Liaise with internal teams when required
Support continuous improvement by identifying recurring issuesEssential Skills and Experience
Confident and professional telephone manner
Strong customer service experience
Excellent attention to detail and ability to follow structured procedures
Clear written communication skills
Ability to prioritise and manage a busy workload
Proficient in MS Office, particularly Word, Excel and MS Teams
Ability to take clear notes and complete accurate data entry
If you are detail-focused, proactive and comfortable with regular telephone work, please apply online today.
Successful candidates will require a DBS check and 3 years of referencing.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
