We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.
Customer Service Advisor benefits:
- Training is included to prepare you for this role
Customer Service Advisor role:
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Provide the highest levels of customer satisfaction and service at each customer contact
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Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
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Gather customer data to ensure UU’s records are complete
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Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
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Strive for telephone resolution first time
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Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer
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Proactively contact customers based on their interactions and feedback on UU’s automated systems.
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Plan a schedule of works against household and non-household targets
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Monitor schedules throughout the day, keep customers updated and plan any required top up work
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Build effective working relations with other UU teams as well as the Contract Partner’s field operations
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Undertake ad-hoc projects and activities as required by Metering Delivery
Customer Service Advisor pay:
£14.21 per hour
