Job Title: Neighbourhood Services Operative
Salary: £23,936
Overall Purpose of Job
To provide a high quality and customer focused neighbourhood based service to tenants, ensuring that internal and external communal areas are maintained to the agreed Neighbourhood Standard.
To undertake minor repairs, general maintenance and environmental projects.
FULL UK MANUAL DRIVING LICENCE REQUIRED
Benefits of working with Ongo include:
30 days paid holiday plus bank holidays and your birthday off
Exceptional leave
15 hours per year paid volunteering
Annual pay review
Free parking (pass provided)
“No sick days” voucher
9.5% pension contribution (Aviva)
3x salary life assurance policy
Enhanced maternity/paternity pay
Simply Health package (including Pro-counselling for family members)
Housing Perks
Agile working
Home working equipment provided
Local gym discounts
Discounts at Costa and Starbucks (town centre)
Car lease scheme
Main Responsibilities
To ensure all communal areas and estates are kept free of hazards and minimise the risk to any person by undertaking regular checks of neighbourhoods and communal areas, including fire alarm checks and snow/ice clearance.
To be responsible for the categorising the risks and hazards found, deciding the timescale for remedial action and ensuring the completion of the work.
To carry out jobs for our tenants in accordance with company policies and procedures and H&S legislation. These tasks can include, but are not limited to; general maintenance, painting & decorating, gardening tasks, environmental project delivery & moving/delivering an assortment of materials.
To programme and provide things such has replacement fobs to our tenants and master fobs to Ongo staff within the agreed timescales.
To continually assess the neighbourhoods for remedial works including remedial works to trees, paths, fencing and communal areas.
To have regular contact and communicate effectively with tenants and maintain a visible neighbourhood based service that meets the needs of our tenants and achieves its targets and objectives.
To coach. Mentor and supervise apprentices, volunteers and those on work experience as required.
To highlight and carry out neighbourhood based services to improve the appearance of them and local environments.
To undertake initial investigations into neighbourhood based tenancy breaches as required and provide photographic evidence and comprehensive reports to other colleagues.
To provide assistance at any community development events hosted by Ongo as required.
To work with other Ongo teams and external agencies to find solutions to neighbourhood based problems.
To assist with the management of other neighbourhood based services such as grounds maintenance and undertake minor repairs if appropriate.
Ensure the cleanliness, security & safety of internal communal areas to an agreed standard and timescales. Under the direction of the Neighbourhood Services Supervisors and Team Leaders ensure that specification requirements are met, this includes;
Cleaning, disinfecting halls, landings and other publicly used internal areas.
Sweeping and litter-picking, bin disinfecting and emptying
Mopping / vacuuming of floors, stairs, landings and walkways, work-surfaces.
Removal of ingrained dirt from all surfaces.
Periodic deep cleaning of communal areas to an agreed frequency.
Provide cleaning services to Ongo facilities, buildings & properties in line with contract specification requirements.
To carry daily vehicle and equipment checks and ensure that they meet all legislative requirements.
Be responsible for tools & equipment.
Neighbourhood Operatives may be required to work outside normal office hours, at weekends and on Bank Holidays to provide support to tenants, and to ensure that designated footpaths are kept clear of snow and ice. They may also be required to support community events outside normal office hours. In these situations, the operative will be paid or given time in lieu, and we will endeavour to give as much notice as possible in instances where these situations arise.
To undertake any other duties and responsibilities commensurate to the grading of the post as considered appropriate by management.
Knowledge, Skill & Experience Required
Health and Safety & COSHH awareness.
Ability to carry out a range of skilled repairs and general maintenance work.
Experience of caretaking, cleaning, repairs or others relevant to the area of work
Partnership working with a variety of different people and organisations.
Ability to use ICT systems including, Microsoft outlook, databases and the use of IPads etc.
Ability to organise own workload and possess effective time management skills.
Physically fit.
Full clean driving licence.
Effective communication skills.
Working as part of a team, as well as on an individual basis.
Previous experience of either a trade or handy van role.
Experience of using various hand tools.
Have the ability to work with individuals from varying backgrounds and be able to communicate difficult decisions in a caring consistent manner.
Be able to develop and deliver coaching and training to meet needs of individuals.
Able to supervise others as required.
Ability to work flexibly, including evening/weekend working.
CLOSING DATE FOR APLICATIONS NOON FRIDAY 12 DECEMBER 2025
INTERVIEWS WILL BE HELD THURSDAY 18 DECEMBER 2025
Previous applicants need not apply
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist
