Our client, a leading global brand is seeking a Customer Service Manager to join them on a full-time, permanent basis.
Due to an exciting period of growth our client is looking to add a Customer Service Manager to their team where you will be responsible for overseeing a team of Customer Service Advisers, where you will provide leadership and direction to the department.
The ideal candidate will have previous experience managing a Customer Service team in a fast-paced environment, confident being the go-to for any questions or queries whilst providing leadership to the department.
This is an office-based position in Tunbridge Wells.
Key Responsibilities:
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Help and support the team whilst building relationships with customers
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Ensure a high level of customer service is maintained at all times
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Monitor team performance against internal KPIs and targets
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Be to goto for any questions or queries within the team whilst managing recruitment and disciplinaries with team members also
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Hold regular team meetings
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Provide weekly department reports
Key Experience:
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Previous experience as a customer Service Manager, confident managing a team of Customer Service Advisers
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Experience in a fastpaced environment, ensuring a high level of service is maintained at all times
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Experienced in training staff members, ensuring standards and targets are met
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Capable acting as the goto for any questions or queries
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Experienced in providing feedback, training and mentoring to team members
This is an excellent opportunity for a Customer Service Manager to join a thriving, global brand where you will be joining at an exciting time.
You will be rewarded with an excellent basic salary, market-leading benefits and potential bonus.
CVs are being reviewed, so please apply now for immediate consideration
