Location: Carlisle, Cumbria
Salary: £24,570 (depending on experience) + performance bonus
Contract: Full-time, permanent
About the Role
We’re looking for a Customer Services Representative to join a growing, forward-thinking energy business that’s redefining how communities receive and experience heat and energy.
If you’re passionate about customer advocacy, thrive in a fast-paced environment, and are motivated by making a tangible difference, this role offers the perfect platform to grow your career.
Experience in district heating or energy networks is welcomed but not essential — what matters most is apositive attitude, empathy, and a desire to deliver excellence.
What You’ll Do
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Be the first point of contact for customer enquiries, ensuring swift, empathetic, and effective resolutions.
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Support continuous improvement by helping to design and implement new systems and processes.
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Handle billing queries, account reconciliations, and meter readings within our customer platform.
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Prepare and issue customer communications, reports, and updates.
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Assist with complaint resolution and ensure customers receive clear, fair, and respectful communication.
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Coordinate appointments between customers and engineers, ensuring smooth logistics and communication.
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Contribute to the company’s mission to provide cleaner, smarter, and more sustainable energy solutions.
About You
You’re an organised, self-motivated, and solutions-focused person who enjoys problem-solving and delivering high-quality work. You’ll bring:
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Excellent verbal and written communication skills.
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A friendly, empathetic, and professional approach with customers.
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The ability to stay composed and constructive under pressure.
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Strong organisational skills and an eye for detail.
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Competence with Microsoft Office and general digital literacy.
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Experience in customer service or call centre environments (preferred).
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A collaborative mindset, balanced with the confidence to work independently.
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Experience in logistics, scheduling, or coordination is an advantage.
We offer:
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£24,570 base salary (DOE)
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Discretionary bonus based on individual and business performance
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25 days holiday + bank holidays (option to buy/sell up to 5 days)
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Pension plan
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Private healthcare scheme
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Cycle-to-work and electric vehicle lease schemes
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Health and wellbeing support
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Ongoing learning and development
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Company laptop and equipment provided
