Head of Legal Operations Consulting
Any UK office
Role Overview
Vario is Pinsent Masons' professional services division, providing complementary legal capabilities in managed services, resourcing, consulting and technology. We work exclusively with in-house legal teams to help them do more, better.
The Legal Operations & Tech Consulting group helps in-house legal leaders with their challenges in service delivery, organisation design and culture, resourcing strategies, efficiency, cost reduction and technology including practical application of AI.
The Head of Legal Operations Consulting role will lead the Legal Operations service line, working alongside counterparts in Legal Tech and AI. This role is a combined business leadership and delivery role responsible for the strategic direction, management and performance of the service; business generation and client development; client engagement and delivery including developing and leading the team.
As a core member of the Consulting leadership team, this role can make a significant and fulfilling contribution to a growing business.
Key responsibilities will include:
Business Line Strategy
Leading an integrated Legal Operations Consulting capability that maximises the collective client impact of the group and the wider law firm
Developing a distinctive client offering, with clear services, products and client proposition
Go-to Market
Pursuing service line growth and expansion
Marketing and raising external profile through events, thought leadership and more
Business development, client targeting and relationship building
Pursuing opportunities, delivering proposals and pitches, including potential multi-functional solutions for clients
Leading commercial negotiations
Delivery
Building and overseeing highly capable delivery teams, both permanent and through networks
Developing the tools, methodologies and technical assets to deliver client projects
Leading client engagements or acting as executive sponsor as appropriate
Managing client relationships before, during and between engagements, in close collaboration with PM relationship teams
Business Management & Performance
Managing financial performance including revenue and profitability targets
Building, developing and managing a team
Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.
Key Relationships
This role will report into Ben Williams (Head of Consulting)
This role will work closely with Mike McGlinchey (Head of Legal Tech Consulting)
This role will work alongside the Vario groups, in particular Managed Legal Services and Client Solutions; partners and client relationship teams; delivery teams and other experts in the wider Pinsent Masons business.
Candidate Overview
We are looking for candidates who hold the following skills and experience:
A significant track record in client development, business development, generating and closing opportunities
Meaningful experience of in-house legal operations, ideally including optimisation or transformation programmes, whether as an external advisor or in-house leader
Demonstrable management consulting skillset, although it is not required that candidates be long term consultants
A strategic and commercial mindset
A personable, practical, approachable and collaborative manner
What can we offer you?
Tailored career development and support within our award-winning team
Agile working (the opportunity to work from home, subject to diary commitments)
Carers’ leave (up to five paid days’ leave towards caring responsibilities)
Annual leave entitlement and the opportunity to purchase or roll over 5 days
Contributory pension
Private healthcare policy
Death in service cover
Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan
Cycle to work scheme
What happens next?
Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.
We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.
Our strength lies in our differences.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
Our in-house recruiter, Bhavika Upton, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Bhavika by emailing careers@pinsentmasons.com
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