Job title: Customer Support Consultant Our client, based in Somerset West , is on the lookout for a dynamic and customer-focused Customer Support Consultant to join their team. The ideal candidate will be responsible for providing top-notch customer support, managing inquiries with precision and professionalism, and ensuring every interaction leaves a lasting impression. This is your opportunity to thrive in a fast-paced, customer-centric environment where excellence is the standard. Company Overview Our client is a rapidly growing South African software company specializing in the developing solutions for the property management industry. They are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to ensure customer success. Key Responsibilities Deliver timely and accurate support across various channels, addressing customer queries with expertise and care. Troubleshoot and resolve customer issues effectively while maintaining a commitment to excellence. Manage support interactions through CRM solutions, ensuring a seamless customer experience. Identify recurring customer issues and collaborate with internal teams to drive continuous improvement. Promote additional services, fostering customer loyalty and driving sales. Participate in quality assurance activities to uphold unmatched support standards. Handle all interactions with professionalism, empathy, and problem-solving acumen. Stay updated on industry trends and best practices to ensure cutting-edge support. Foster a culture of accountability and learning to ensure client and team success. Mitigate customer churn by delivering exceptional customer retention strategies. Required Skills and Qualifications Proven experience in a customer support or customer-facing role, showcasing problem-solving and troubleshooting expertise. Familiarity with CRM tools and digital support platforms. Strong organizational and time-management skills, with the ability to manage multiple customer inquiries simultaneously. Excellent communication and collaboration skills, with a professional and empathetic approach to customer interactions. Proficiency in analyzing customer feedback to identify trends and opportunities for improvement. Preferred Qualifications Experience in sales or upselling within a customer support framework. Knowledge of industry best practices for customer support and retention strategies. Previous experience in a dynamic, fast-paced customer service environment. Salary: R20k-R30k p.m. (depending on experience) Location: Somerset West (office-based position) Type: Full time, in office, permanent position. Please apply online if you meet the above-mentioned requirements. Please consider your application as unsuccessful if you have not been contacted within 4 weeks.
