Our Client in the Pinetown area is looking in the Access control Industry is looking for an Operations Manager who will be responsible for overseeing, coordinating, and improving the operations processes within the organization. He/She will ensure that services are delivered efficiently, customer satisfaction is maintained, and the business achieves its financial and operational goals by managing staff, resources, service delivery, and maintaining compliance with industry regulations. This includes but is not limited to: Responsibilities : · Develop and implement operational strategies to meet business goals and customer expectations · Collaborate with leadership to create long-term operational plans and service improvement initiatives · Analyse current operations and workflows to identify areas for improvement · Implement efficiency improvements and cost-reduction strategies without sacrificing service quality · Develop and maintain standard operating procedures (SOPs) to streamline processes · Oversee and manage the operations team, including recruitment, training, and performance evaluations · Ensure consistent, high-quality service delivery and customer satisfaction to customers by monitoring key performance metrics, resolving operational issues promptly and acting as the primary point of contact for escalated service delivery issues · Manage relationships with suppliers and vendors, ensuring timely and cost- effective procurement of necessary resources · Negotiate contracts and manage vendor performance to meet service and budgetary goals · Manage operational budgets, ensuring expenses align with financial objectives · Ensure all operations comply with industry regulations, health and safety standards, and internal policies Qualifications and Experience: · Degree in Business Administration or Operations Management · 3-5 years experience in Operations management, must specisalize in Roller Shutter Door industry · Proficiency in Project management tools, Customer Service/CRM Systems, and Microsoft Office Suite · Knowledge of Health and Safety regulations and Compliance (specific to the industry) · Own transport essential Kindly note only shortlisted candidates will be contacted. Please only apply if you meet the above criteria