DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: Kempton Park
Job Posting Title: Logistics Coordinator
Time Type: Full-time
BASIC MINIMUM REQUIREMENTS FOR THIS ROLE
- Relevant Tertiary Qualification in Logistics, Supply Chain Management, Transport Management - advantages
- Proficient in Excel/PowerPoint for data management and reporting
- 2-5 years relevant experience in:
- Retail / Logistics industry (Transportation Role)
- Supply chain environment
- Customer Services dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment
- Transporter service level management
- Intricate understanding of synergies to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI
- Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
- Sound and proven skills in Organizing, Directing, Controlling & Monitoring
- Ability to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads
- Good understanding of domestic and cross border/international transport requirements
- Good interpersonal skills for client account management and ability to build and maintain strong relationships with customers
- Ability to handle conflict on a tactical and operational level
- Effective communication skills with all levels of management
- Punctuality and good time management skills
- Good understanding of MRP management principles
- Very good analytical skills and logical thinking
- Ability to work under pressure
- Assertive and forward-thinking
- Pro-active solution driven/orientated
- Self-motivated with good people skills
- Attention to detail and sense of urgency
ADDED ADVANTAGES FOR THIS ROLE
- Retail experience & understanding
- Exposure to strategic clients and communication channels
- Excellent reporting skills
MAIN PURPOSE OF THE ROLE
This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.
- Transporters deliverables / SLA management
- Reporting to relevant stakeholders
- Coordinating/Consolidating all the information from various transporters in a presentable manner
- Invoice management and execution
- Build and maintain strong business partnerships with existing customers & transporters
- Identify value-adding opportunities to improve current processes and deliverables as per the client contract
- Overall service and development within the transportation space
- Ensure compliance with regards to documentation and export & import controls
- Proactively driven to identify, action, and manage deliverables
- Maintain various reports in line with KPI and contractual obligations
- Complete daily system checks to ensure all data to and from the transporters system is working
- Daily team meetings with various stakeholders, aligned to client and transportation deliverables
- Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
- Support in creating and maintaining processes, SOPs, Work Instructions etc.
- Training and rollout of change management processes
- Ensure ongoing performance measurement, systems and metrics are used and align with service excellence and client centricity
- Clear and consistent communication within operation and between the warehouse, transporter and client
- Consistently review data to identify areas of improvement to support the overall services and development of the transportation product
Disclaimer
Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures to redress the disadvantages in employment experienced by designated groups. Preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
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