About:
We are a dedicated team of Microsoft Dynamics 365 Business Central experts, committed to providing exceptional support to businesses across a wide range of industries. With over 10 specialists on board, we pride ourselves on delivering tailored solutions and outstanding customer service. Our collaborative and innovative culture is built to empower our team and help our clients thrive.
The Role:
As a 2nd Line Support Consultant for Business Central, you will play a crucial role in resolving more complex technical and functional issues that go beyond initial troubleshooting. Acting as the backbone of our support team, you will diagnose, analyze, and tackle escalated cases, ensuring our customers receive a seamless experience. You will work closely with 1st line support, developers, and other stakeholders, contributing to our reputation for exceptional service.
If you're someone who thrives on problem-solving, enjoys digging into the details, and has a passion for helping businesses succeed, this role could be the perfect fit for you.
Responsibilities:
Act as the go-to expert for escalated Business Central issues from 1st line support.
Diagnose, analyze, and resolve both technical and functional issues within agreed Service Level Agreements (SLAs).
Troubleshoot and debug complex error messages, identifying root causes and providing long-term solutions.
Perform advanced data reconciliation and investigate discrepancies in reports and entry tables.
Collaborate closely with developers to provide clear and actionable case documentation for third-line resolution.
Proactively identify patterns in recurring issues and recommend process or system improvements.
Ensure clear and effective communication with customers throughout the resolution process, managing expectations and providing updates.Skills:
Experience: At least 3 years of experience with Microsoft Dynamics 365 Business Central, ideally in a 2nd line support or consultant role.
Technical Proficiency: Strong understanding of Business Central functionality, with a preference for expertise in the finance module. Familiarity with tools like Jet Reports, Continia, or Tasklet is a plus.
Problem-Solving: Proven ability to analyze complex problems, prioritize effectively, and manage multiple cases simultaneously.
Communication Skills: Exceptional verbal and written communication abilities to convey technical concepts clearly and professionally.
Collaboration: Experience working with both support and development teams, ideally within a Microsoft partner environment or a Business Central-focused organization.Offer:
A supportive and collaborative team environment.
Exposure to diverse industries and challenges, providing opportunities to grow your expertise.
Professional development opportunities tailored to your career goals.
Competitive salary and benefits package.
The chance to work alongside passionate Business Central experts who value innovation and excellence
