Security Systems Technical Support Engineer 🌟
Location: Essex (Office and Remote Support)
Salary: £28,000 - £35,000 base + Benefits
Are you a technically skilled professional with a passion for technology, problem-solving, and customer interaction? Join us as a Security Systems Technical Support Engineer, where you'll provide exceptional remote and on-site support while contributing to technical sales processes and system commissioning.
Why This Role?
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Career Growth: Continuous training and personal development courses provided.
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Convenience: Company mobile phone, laptop, and expense card for work trips.
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Exciting Projects: Work with advanced systems in electronics, IT, and the security industry.
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Specialization: Knowledge or experience with Fermax systems is a bonus!
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Office-Based: Ideal for someone who thrives in a collaborative, office-based environment, working 5 days a week in-office.
Your Responsibilities:
As a Technical Support Engineer, you will:
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Provide remote technical assistance via email, phone, and remote PC login sessions.
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Conduct on-site support, diagnosing and resolving complex issues and commissioning systems installed by customers.
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Support the sales team with:
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Site surveys, reviewing specifications and drawings.
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Preparing quotations and AutoCAD drawings (not essential that you have previous experience as training will be provided) for first and second fixing solutions.
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Deliver exceptional customer service, ensuring customer satisfaction and building lasting relationships.
About You:
We’re ideally looking for someone with:
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Previous technical support experience or an interest in doing this
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Strong technical knowledge in electronics, IT, or security industry equipment.
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A fair understanding of computer hardware and software.
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Excellent troubleshooting abilities and a customer-oriented mindset.
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Comfortable working 5 days a week in an office-based role.
We’re particularly interested if you have:
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Experience as an on-site engineer looking to transition to an office-based role.
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Knowledge of computing, IT, or networking.
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Experience with security systems such as intercoms, access control, CCTV, fire, or HVAC.
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A general passion for technology and its applications.
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Any knowledge or experience with Fermax systems.
What We Offer:
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Comprehensive training and personal development opportunities.
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Company-provided mobile phone, laptop, and expense card for work trips.
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A supportive and innovative work environment with opportunities for growth.
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The chance to work on cutting-edge systems and technologies.
📩 Apply Now to Advance Your Career in Security Systems Technology and Support!
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