Operational Specialist – Payments

Old Mutual • Other • Johannesburg, Gauteng, South Africa • $200 - $300 / year • 2h ago

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

ROLE OVERVIEW

Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.

This includes operational support of payment streams:

KEY RESULT AREAS

Second line support to customer queries for payments
Payments processing reconciliations
Investigation and resolving of all unreconciled items
Processing of all internal and external payments
Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank
Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business
Payment exceptions and disputes
Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post deployment checks)
Operations reporting daily and monthly management reports
Participation in all internal and external audit reviews
Trouble shooting and incident management resolution
Training support to first-line customer service team
Ensure all operational processes and execution are compliant with industry regulations

ROLE REQUIREMENTS

Knowledge and Skills

Computer literacy, Microsoft office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams
Financial and accounting knowledge – understanding basic financial accounting and financial principles
Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS)

Personal Attributes

Independent self-starter who also works well in a team-environment
Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
Be Sharp, Analytical and thoughtful.
High Attention to Detail and proven ability to manage multiple Competing priorities Simultaneously.
Should be able to work in flexible environment and setup for hybrid working.
Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
Flexible and an ability to deal with ambiguity and continuous change
Detailed and precision orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements

Education and Experience

Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering)
Minimum 3 years’ work experience in payments related roles
A good understanding of the technology and commercials that support Payments
Comprehensive knowledge of payment systems
Working experience with Bankserv is an advantage
Working experience with Salesforce CRM is an advantage

Closing Date

09 January 2025, 23:59

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