Duties: Plan travel accommodations and itineraries for clients Researching destinations and available services Coordinating activities Making transportation arrangements, and organizing necessary documentation Sell travel packages Handle problems that arise before, during or after travel, and advise clients of relevant procedures and local customs Product Knowledge Distribution of product knowledge within the organization Ensure knowledge of policies and procedures Acquire knowledge of sub-brands Management of Property Management System (PMS) Opera Authorisation of all staff on PMS Management and loading of rates accurately and with detail on PMS Management and loading of all properties on PMS accurately and with relevant details Assistance with all PMS details and accuracy Management of specials and promotions Special requests Accommodation Reservations management Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales Customer relations Staff management Requirements: Grade 12 Tertiary qualification in Hospitality and tourism preferred, but not essential Experience in travel and trade organizations. Exceptional customer service and communication skills Proficiency with Microsoft Word and Excel, as well as general computer literacy Flexibility to work extended hours during busy seasons Preferred: Diverse travel experience, travel institute certification, or work experience in the hospitality industry Fluency in more than one language
