Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.
Minimum Qualification:
- Grade 12 is essential
- Customer facing certification or diploma
- Leadership skills
Experience:
- At least 2-years of experience in a customer interfacing role
Critical on the Job Skills Synopsis:
- Superior customer engagement
- Able to work under Pressure
- Transparent and honest
- Excellent administrative abilities
- Process driven
- Ability to prioritize workload and meet deadlines
- Ability to follow through on instructions
- Be a team player
Digital Literacy:
- MS Word: Word, Excel, PowerPoint
- Prior Industry related platform experience will be advantageous
Role Description:
- Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.
- To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service.
Key Areas of Responsibility:
- Delivery Logistics
- Customer Handover
- Aftersales
- Facilities and Showroom Coordination
- Evaluations
Evaluations:
- Accurate Evaluations of cars
- Ensure proper vehicle inspections administered to identify if cars are worth keeping
- Autobid used to provide pricing
