Role OverviewClinical Service Delivery
· Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
· Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
· Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
· Utilising every contact point with patients as a chance to educate & provide clinical support
Patient Care
· Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
· Assisting with optimising service delivery
· Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
· Taking a forward thinking, patient-centred approach to overcome case management hurdles
About the RoleRehab Case Manager - Graduate MSK
Location: Croydon (hybrid working available)
Salary: £28,600
Status: Full-time, shifts allocated between 8am and 6.30pm with occasional Saturday shifts
An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.
Essential SkillsEssential:
· Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
· 1 years clinical/hands on experience or previous case management or vocational rehabilitation expertise
· Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
· Excellent written and verbal communication skills, good attention to detail and time management skills
Desirable:
· Experience with delivery of high customer service and / or proven case management experience
· Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
· CMS UK membership a bonus
