Our client, a leading business in the Technology sector is seeking a 2nd Line Engineer to join them on a full-time, permanent basis.
Working closely with the Help Desk team, our client is looking for a 2nd Line Engineer to join the business on a permanent basis, providing a high level of technical support to a broad range of clients.
The ideal candidate will have strong technical background where you have become used to working on both day-to-day support and project work for clients across a multitude of industries.
Key Responsibilities:
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Working towards SLAs when supporting a broad range of client with technical support calls
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Troubleshooting technical faults and issues
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Remote project work undertaken by the help desk
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Be the first point of contact for clients, outlining any technical faults or queries in a helpful and clear manner
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Be the go-to for 1st Line Engineers whilst escalating technical faults to 3rd Line Engineers
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Manage relationships with clients
Key Experience:
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A minimum of 2 years’ experience in a 2nd Line Engineer role
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Previous MSP experience is advantageous although not essential
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Confident working both remotely and on client-sites
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Able to work on both project work and day-to-day support tasks
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Active Director
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DNS / DHCP
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Understanding of Windows 10 and 11
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Hyper-V
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Good networking experience
This is an excellent opportunity where you will be working with a broad range of clients, working for a well-regarded MSP who have a strong reptation in their field.
CVs are being reviewed, so please apply now for immediate consideration
