Please only apply if you can commute to the office 5 days a week.
This is an office-based role, 5 days a week, Runcorn, Cheshire, Merseyside.
My client, a growing organisation, is looking for an experienced IT Support / Application Support Engineer with an exceptional client-facing background to join its growing team.
Responsibilities:
- Provide customer support day-to-day via telephone and remote access, communicating with the customer’s IT/IS departments.
- Very occasional travel to client site (primarily in the UK but can be globally).
- Install server software onto a customer’s environment.
- Support the installation, set-up, configuration, and commissioning of connected devices to customer specifications – full training will be given.
- Establish network communications to all line devices and associated systems and carry out system testing as part of the commissioning process (an understanding of TCP/IP networks is an asset).
- Identify and escalate issues to relevant departments when necessary and support our Engineering team remotely with expertise in the latest software releases.
- Provide customer training on products, based in the training centre or on-site as required.
- Participate in an out-of-hours on-call rota, which is rewarded.
Requirements:
- At least 1 year of experience working in a client-facing IT Support role.
- An innovative approach to problem-solving with the ability to utilise and share knowledge with others in the team and across the company.
- Ideally (but not essential) a good understanding of installation and setup of Microsoft SQL Server, including intermediate scripting skills.
- A full understanding of TCP/IP networks including features such as Firewalls, IIS, and FTP.
- Full cycle software implementation experience.
- End user and project team training skills.
- Flexibility and willingness to undertake support across the UK, Europe, and potentially other areas of the world (notice always provided).
- Full UK passport and UK driving license beneficial.
- Exposure to scripting languages such as XML, XSLT, ASP.
- Knowledge of other Microsoft SQL tools including SSRS, SSAS, SSIS.
- Experience of industrial devices and communication protocols.
- Another spoken language – German, Spanish, or French.
The role will report directly to the Software Engineering Director and will involve daily contact with customers both by telephone and on-site, suppliers, and colleagues regarding infrastructure and software deployment functions.
Benefits for the IT Support Engineer role include a highly competitive salary, a laptop and a phone as part of the role, a 6% contributory pension scheme (available upon successful completion of 3 months of service), 25 days holiday (plus Bank Holidays), and weekly payment for out-of-hours support, plus an amount per call received.
If you are interested in this IT Support Engineer role, please send your CV for immediate consideration.
Ascent People is acting as an employment agency for this role and applications from all ages and backgrounds will be considered.
Recruiter:
Nadine Bramley
Phone: 0161 9132621
Email:
#J-18808-Ljbffr
