Lobby Host - SouthamptonAs Lobby Host you are responsible for the welcoming guests, advising on local information and advice to residents and visitors. You will maintain the high standards of our Front Office department and be a visible presence in all public areas.
You will be part of a highly proactive, multi-disciplined and professional front office team, the Lobby Host will be responsible for the highest level of front of house, guest experience and events services:
- Demonstrate 'best in class' Customer Service and Satisfaction You will ensure all visitors feel important & welcome through positive interaction
- You act as an ambassador for all visitors until connecting with their host, event or meeting. A friendly face as well as a constant reassuring presence.
- Maintain a sound knowledge the hotel and local area whilst being on hand to share this knowledge to enhance the service journey and experience
- Provide accurate and timely reports to the Operations Manager
- Look for time efficient ways of completing any activity, which is customer focused
- Escalate potential and actual security issues, appropriate and timely manner.
- You will be vigilant and alert to everything that's going on around you, ready to spot potential situations and responding rapidly should you need.
- Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed
- Be friendly, pleasant acting with a one team approach.
- Attend briefings and training sessions, following instruction and conveying knowledge
In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team?
Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.
