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Claims Handler

Tall Grass Recruitment • Other • Hampshire, Southampton, United Kingdom • 11h ago

Position Title:

Travel Claims Handler (Hybrid Working)

Salary:
25,000 - 29,562 (Dependent on Experience)

Location:
Southampton & Surrounding Areas.

Job Type:
Full-time

Training:
Full training provided

Eligibility:
Candidates must reside in and be eligible to work in the United Kingdom.

Overview:

Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact.

Duties and Responsibilities:

Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone.
Information Gathering: Collect necessary documents and information to proceed with claims.
Efficient Resolution: Resolve claims efficiently and provide first-class service.
Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.
Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective.
Upholding Company Values: Represent the organisation's values in every interaction.

Requirements:

Technical Skills: High competency in computer usage.
Experience: Previous call centre or customer service experience preferred.
Communication: Confident and clear communicator with exceptional verbal and written skills.
Organisation: Highly organised with good attention to detail and the ability to multitask.
Customer Focus: A natural flair for empathising with customers and a passion for making a difference.
Adaptability: Ability to switch between handling telephone calls and emails seamlessly.