1st Line Support Analyst required for top 10 UK Accountancy firm. The company is growing and there is a clear career path to progress into 2nd line support and beyond. This role is to act as first response to calls on the internal IT support desk and to resolve issues where possible and escalate major issues or more complex and time consuming issues.
Skills and experience required:
- At least 6 months experience of 1st line IT helpdesk experience
- A good knowledge of the Microsoft Office suite
- An understanding of networking protocols, specifically TCP/IP
- An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
- A good knowledge Microsoft Exchange and Microsoft 365
- An understanding of file system permissions
- A good knowledge of Active Directory
- Troubleshooting of printers, scanners and multifunction devices
- The desire to learn and develop new skills
If you have the skills and experience required then we would love to hear from you
