About Us
We are currently seeking an experienced Cleaning Manager to be based in the Cape Town (CBD) area with hospitality industry experience. The role will oversee the daily workings of the organisation operations, mainly on one site. Responsible for maintaining a high-quality standard of the organisation's deliverables in line with site-specific SLA’s, managing client relations, and performing cleaning and equipment inspections.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering , Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose.
Duties & Responsibilities
- Take full responsibility and management of your site.
- Act with utmost urgency when attending to any client request and do so proactively.
- Best allocate the resources of the contract to achieve maximum cleaning output, adhering to SLA stipulations.
- Efficiently manage output-based contracts.
- Proactively manage a pool of trained relief staff members to prevent service delivery disruptions.
- Ensure work schedules/job cards are in place for each position and relevant to the site.
- Maintain consistently high service standards with regular inspections.
- Ensure proper service during unit closures and attend to all processes relating to staff, equipment, billing, and costs.
- Maintain excellent service standards to ensure contract retention and build strong client relationships.
- Ensure staff are correctly dressed and uphold the company image at all times.
- Adhere to cleaning methodology in line with company policies, quality programs, and legislation.
- Manage company assets by performing monthly spot checks on high-value items.
- Effectively use and update electronic applications/tools issued by the company.
- Schedule training for all staff to equip and empower them in their duties.
- Maintain unit files and notice boards as per TCS Policy and Procedure.
Communication:
- Conduct regular client meetings and ensure unit visit checklist is signed off.
- Respond to client and management requests promptly.
- Complete client-specific records monthly, including hygiene reports and training reports.
- Effectively communicate and filter company information to staff.
- Keep line management informed of pertinent issues relating to contracts.
Labour Management:
- Work with HR to allocate staff according to policies and procedures.
- Complete and submit time sheets to administration by deadlines.
- Manage daily HR and industrial relations issues and abide by the company disciplinary code.
- Participate in CCMA cases and union meetings if required.
- Conduct performance appraisals with cleaning staff and identify training needs.
- Ensure all staff abide by the Tsebo House rules.
Health and Safety:
- Ensure adherence to OHS act requirements for site-specific needs in line with company policies.
Unit Finances:
- Manage unit leave liability and plans according to company policies.
- Identify potential for additional business within existing contracts.
- Ensure all rechargeable and overtime work is authorized and billed promptly.
- Ensure debtors collection aligns with contractual agreements.
- Obtain approval for capital expenditure and equipment repairs before placing orders.
- Order chemicals and consumables in line with a predetermined monthly budget.
General:
- Maintain high morale and motivation.
- Attend meetings and training sessions.
- Implement and manage initiatives as set by clients or Tsebo Management.
- Protect and represent the TCS brand professionally.
- Adhere to statutory/legal requirements.
- Stay updated on changes in company policies and procedures.
- Perform adhoc duties as required.
Skills and Competencies
- Strong client relationship and communication skills.
- Leadership abilities.
- Attention to detail.
- Sense of urgency.
- Problem-solving experience.
- Able to work under pressure.
- Flexibility and adaptability.
- Ability to work independently.
- Willingness to work long hours, after hours, and some weekends.
Qualifications
- Relevant operations and people management experience.
- Minimum of 5 years’ experience in a similar middle management role.
- Essential experience in the hospitality industry.
- Experience managing large teams.
- Understanding of cleaning principles and company policies.
- Knowledge of staffing schedules and task assignments to meet output standards.
- Strong people skills and knowledge of industrial relations.
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