THIS POSITION IS BASED IN Cape Town AND ONLY CANDIDATES LIVING IN Cape Town WILL BE CONSIDERED:
Purpose:
To assist in the day-to-day tasks of the Trade Lane department.
Requirements:
Knowledge & Experience:
• Matric or equivalent of senior certification
• High level of computer literacy
Skills:
• Conceptual, analytical, numeracy
• Query resolution
• Time management
• Ability to work under pressure / stress
• Attention to detail (detail oriented and precise)
• Exceptional communication skills (written and verbal)
• Ability to communicate on all levels
• Target and results driven
• Diligent
• Assertive
• Flexible
• Confident
Attributes:
• Adaptability: adjusting effectively to work with new structures, processes, and requirements
• Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
• Customer focus: develop and sustain productive internal and external customer relationships
• Follow up: monitoring the results of assignments
• Communication: setting up ongoing procedures to collect and review information needed to manage activities
• Managing work: effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
• Stress tolerance: maintaining stable performance under pressure or opposition
• Work standards: assuming responsibility and accountability for successful completing assignments or tasks
Training:
• Induction
• Quality Training
Duties And Accountabilities:
Day to day operations
• Assist the trade lane team with handling orders
• Ensure data is captured on CW1 in terms of status updates for the CS team
• Correspond with origin offices to execute collections to meet customer ROS dates
Quality Management:
• Check to ensure very few / no errors are made
• Provide quality service to internal clients and exceed their expectations
Risk Management:
• Ensure errors are minimal
• Ensure everything is in writing and recorded
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
