Tenancy Sustainment Officer - Merseyside
We have an exciting opportunity to recruit a full-time Tenancy Sustainment Officer on a permanent basis in Merseyside, working Monday to Friday, 37 hours per week, paying £33k per annum.
Key responsibilities:
- Supporting customers to maintain their tenancies/licence agreements through intensive housing management, ensuring they understand their rights, responsibilities and obligations.
- Ensure all housing management functions (voids, lettings, rent, ASB, service charge arrears and health & safety checks) are carried out to a high standard within agreed timescales
- Acting on breaches of tenancy/licence agreement where required, ensuring the warning process is managed appropriately
- Managing the voids process and promoting void properties to relevant stakeholders to minimise loss, ensuring all properties are ready to let
- Ensuring all health & safety compliance checks are completed and recorded by due dates i.e legionella, gas
- Undertake pre-lettings assessments, managing the new customer lettings process, completing sign-ups at the earliest opportunity alongside paperwork in relation to Housing Benefit claims
- Rent and service charge collection
- Monitoring and reviewing CCTV, ensuring safeguarding incidents/accidents and near misses are reported and responded to accordingly
- Take part in on-call rota 1 in every 6 weeks
What you'll need to succeed - Minimum of 2 years' housing management and experience of working with vulnerable people with complex needs/backgrounds such as mental health, substance/alcohol misuse
- Knowledge and understanding of voids process, repairs, health & safety and compliance within a social housing environment
- Experience of dealing with anti-social/challenging behaviours, rent arrears and non-compliance with tenancy conditions
- Enhanced DBS
- Driving licence with access to own vehicle
What you'll get in return - Permanent contract
- Competitive salary
- On call allowance
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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