Location: On-site - Cape Town CBD, South Africa Company Overview Our client is a fast growing online gambling company looking for strong Customer Support Specialists . We're committed to delivering exceptional customer experiences and are seeking a skilled Customer Support Specialist to join our team. Job Summary We're looking for a highly motivated and experienced Customer Support Specialist to provide top-notch support to our customers. The ideal candidate will have experience working in the gambling sector or similar support roles, with a strong focus on ticket management and escalation procedures. Key Responsibilities - Provide exceptional customer support via multiple channels (email, chat, phone) - Manage and resolve customer inquiries and issues in a timely and professional manner - Utilize ticketing systems to track and escalate customer issues - Collaborate with internal teams (from various departments) to resolve complex customer issues - Maintain a high level of product knowledge to provide accurate and helpful support Requirements - 2 years of experience in customer support, preferably in the gambling sector or similar industry - Experience with ticketing systems and escalation procedures - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment and prioritize tasks effectively If you're a motivated and customer-focused individual with experience in the gambling sector, we'd love to hear from you
