Position: Service Manager Industry: Automotive Location: KZN - Durban Salary: Market related MINIMUM REQUIREMENTS: - Minimum of 5+ years experience as Commercial Dealership Service Manager in a high-volume dealership
- Senior Certificate
- Valid South African Drivers License Code 14 Essential (Or be obtained within 1st year of employment)
- Ability to manage total financial and budgeting aspect of the department
- Fluent in both IsiZulu and English
SKILLS: - Valuations of trade in vehicles
- Excellent communication skills
- Strong interpersonal and leadership skills
- High Level of motivation, initiative and integrity
DUTIES & RESPONSIBILITIES: Must be able to perform various tasks such as:
- Ensure high-quality service work and standards are met for all services and repairs
- Contribute to customer satisfaction through proper execution of service and repair requirements
- Ensure timely delivery of repaired vehicles
- Oversee training of technicians and apprentices
- Maintain a safe working environment
- Set and monitor targeted appointment rates
- Increase service and parts sales
- Increase market share
- Monitor and control expenses
- Reduce job stoppages and time taken for repairs
- Minimize repeat repairs and comebacks
- Maintain technician motivation and morale
- Ensure employee retention and satisfaction
- Minimize vehicle carryovers
- Maintain a clean and orderly workshop using 4S principles
- Meet manufacturer's technical performance and operational guidelines
- Meet dealer's performance and profit guidelines
- Oversee daily manpower allocation and capacity planning
- Support frontline staff during peak hours for customer relationship building
- Assist with repair explanations to customers when required
- Distribute repair orders to appropriate technicians based on skill and priority
- Assist technicians with difficult diagnoses
- Monitor work progress to ensure timely completion
- Maintain accurate time-keeping records for technicians
- Conduct quality control inspections
- Keep frontline staff informed of delays and additional work found
- Review and approve service invoices and credit notes
- Oversee warranty and goodwill cases
- Establish and implement a service reminder system
- Set yearly technical staff training targets
- Cultivate business relationships with retail and fleet customers
- Develop marketing strategies for new business acquisition
- Analyse market competitors, conditions, and campaign effectiveness
- Monitor and analyse key performance indicators
- Ensure franchisor facility standards are maintained
- Set and monitor service performance targets
- Monitor and act on customer satisfaction reports and trends
- Resolve customer complaints efficiently
- Ensure availability and maintenance of tools and equipment
- Act as a mentor to apprentices and trainees
- Attend new model training courses and conduct in-house training
- Lead, control, and motivate service technicians
- Conduct regular technician meetings
- Monitor service shop environmental and safety issues
- Maintain regular contact with franchisor after-sales and technical staff
- Meet with Dealer Principal and frontline managers regularly
- Formulate and implement service department promotions
- Monitor staff attendance and process leave applications
- Complete and submit staff incentive claims
- Allocate cost centres and authorize sublet and material buy-out invoices
- Review and discuss warranty register reports with Dealer Principal
- Manage outstanding cash sales and work-in-progress reports
EMAIL SUBJECT LINE: Commercial Service Manager KZN
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