Purpose:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups and maintaining excellent communication with all relevant, involved parties. Ensuring that requests for assistance are attended to and contribute to the effective operations of a customer service-orientated centre.
Minimum Requirements: - Grade 12 certificate or equivalent Level 4 qualification issued by SAQA.
- Clear Criminal Record.
- Computer Literacy MS Office: Word, Excel, Outlook, PowerPoint.
- Minimum of 2 years experience in the call centre/customer care environment.
- Experience in an insurance or related industry beneficial.
- Emergency Assistance (Roadside Assist, Household Assist, Medical Assist etc.) experience beneficial.
Applicants MUST be willing to work the following shifts on a rotational basis including Weekends and Public Holidays:
- 3 Days: 06:30 - 18:30 - 3 Days in and 3 days off.
- 3 Days: 18:30 - 06:30 - 3 Days in and 3 days off.
- Monday - Friday - 07:00 - 16:00 + Stand-by shift to be discussed.
- Monday - Friday - 08:00 - 17:00 + Stand-by shift to be discussed.
NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.
