Dispatch Manager – Reference SSDM

Armstrong Appointments • Other • Randfontein, Gauteng, South Africa • $200 - $300 / year • 1w ago

Main job function

To manage and coordinate the smooth dispatch of goods to customers. The incumbent should strive to streamline distribution activities to improve on the achievement of operational targets and ultimately improve customer satisfaction.

Qualifications

Grade 12
Tertiary qualification in related field will be advantageous.
2 years’ experience in a management position
Sound MS Office experience
Sound Syspro experience

General and Task Management

Compile stock availability and shortages reports
Collate all the orders
Generate invoices for all orders on Syspro
Responsible for customer service levels
Responsible for Driver performance/deliveries
Plan and schedule daily routes and deliveries to ensure efficient deliveries
Check vehicle utilization, fuel and vehicle maintenance
Conduct briefing and debriefing sessions with drivers and assistance
Co-ordinate dispatch cages and ensure that the products are loaded according to the picking slips and invoices
Ensure that all employees adhere to the stock control processes in the department
Maintain safety and roadworthiness of distribution vehicles
Ensure that vehicles are serviced and maintained regularly
Manage distribution costs
Ensure that all Food Safety GMP’s are followed and adhered to

People Management

Manage, coach and develop a high performing Dispatch team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements
Set department objectives/KPIs and review and assess ongoing performance of direct reports
Manage and lead the team, ensuring adequate staffing levels
Motivate and coach the team to operational success
Monitor the completion of tasks and ensure good performance and record on appropriate systems
Undertake continuous training and development

Financial and Budget Control

Input and hold responsibility for Dispatch budgets
Prepare the annual Dispatch budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards
Manage the budget from identification to completion of projects

Relationship Management

Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the dispatch strategy
Recommend solutions without compromising quality or service while optimizing cost
Liaise and communicate with other departments, customers, suppliers and other service providers

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