What will you do?
We have an exciting opportunity for an Operations Specialist within SHA Risk Specialists.
What will make you successful in this role?
Key responsibilities include:
Finance Support Functions:
- Assist in coordinating, compiling and communicating various activities relating to Budgeting activities.
- Assist in coordinating, compiling and communicating various activities relating to Forecasting activities.
- Monthly checking and reconciliations in relation to SHA Line of Business reporting.
- Investigating variances and dealing with queries.
- Tracking and reporting on Expense variances.
- Involvement in tracking and remediating issues relating to Credit Control functions impacting Age Analysis and Cancellation Reserve.
- All of the above will require building and maintaining close relationships and collaboration with our Santam Specialist Finance colleagues.
Project Support Functions:
- Project Financial and Cost management (accurate budgeting, actuals tracking, forecast projections, monitoring and control of expenses, invoicing, journals, general ledger queries and payments).
- Create and maintain comprehensive documentation, including project plans, task lists, progress reports, and meeting minutes.
- Create various dashboards and presentations.
- Attend demos and meetings relating to Group-driven initiatives and disseminate information to relevant stakeholders as is required.
- Assist Ops Team in planning, organising, and executing project activities, ensuring adherence to project timelines, objectives, and scope.
- Understand, translate, and champion the strategic and holistic needs of the business unit.
- Assist with Change Management requirements and activities as needed.
- Coordinate testing activities.
- Schedule and organise meetings and workshops.
- All of the above will require building and maintaining relationships with our Business Change colleagues.
Other Operational Responsibilities:
- Produce and distribute routine and ad-hoc reports to internal and external stakeholders.
- Assist with any Regulatory, Risk or Governance activities that fall within the Ops Team’s area of responsibility eg. (but not limited to) – incident logging and or tracking, preparing stats for COB reporting, Business Continuity Plans, activities supporting Internal and External audits, Due Diligence requirements and processes.
- Participate/assist with Data Audits.
- Support with creation of process flows and SOP’s (Standard Operating Procedures).
- Assist with any activities relating to VOX (Voice of Experience) surveys.
- Review and update SHA Operational Directives document.
General Administration:
- Arrange and/or attend meetings (internal and/or external) as and when required.
- Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
- Attend to the production of general correspondence if and when necessary.
- Managing set-up and maintenance of MS Teams Groups and Channels.
Qualifications & Experience
- BCom Accounting or equivalent qualification
- 3 - 5 years experience in the Insurance Industry
- Ability to engage at Senior Management level
- Excellent MS Excel knowledge and Experience (Advanced Level)
- Power point knowledge and experience (Advanced Level)
Skills & Competencies
- Strong analytical skills and logical reasoning
- Strong attention to detail
- Strong client service orientation
- Ability to work under pressure
- Deadline driven
- Planning and organising
- Learning and researching
- Applying expertise and technology
- Problem-solving skills
- Self-Confidence & Assertiveness
- Pro-active approach
- Producing innovative solutions
- Adapting to changing environment
- Excellent Communication/interpersonal skills
- Adhering to principles and values
- Working well in diverse environment
- Delivering results and managing customer expectations
Our commitment to transformation
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