The USAID-funded Resilient Cities Limpopo Program, implemented by Tetra Tech ARD, is currently accepting expressions of interest for an Information Technology Specialist. This position will be in the main office in Pretoria, South Africa.
Position Description: The program aims to increase urban residents' access to safe and reliable water, sanitation, and solid waste services in the Limpopo River Basin region of Southern Africa, including parts of Botswana, Mozambique, and South Africa. Tetra Tech will partner with local governments and other stakeholders to strengthen municipal governance, enhance public service delivery, and develop sustainable, climate-resilient solutions.
Working under the direction of the DCOP-Ops and in direct coordination with the US IT Team, the Information Technology Specialist will provide both onsite and remote IT support for USAID Resilient Cities Limpopo program staff supported by the US Tetra Tech Home Office Team.
Responsibilities:
- Configure all project-funded computers in compliance with Home Office IT standards, prepare project computers with Windows Configuration Designer (WCD) package, joining computers to Azure AD for remote management.
- Setup and configure project procured computers based on Tetra Tech user account furnished by HO IT.
- Configure individual O365 Outlook clients per user account, ensuring Egnyte and desktop application are set up and Z:/drive is mapped.
- Install software upgrades/patches, service packs, and other updates (Dell Command Update & Windows Updates).
- Attend to printers and peripheral configuration and maintenance needs.
- Configure project-issued smartphones using the Tt corporate standard instructions.
- Troubleshoot computer and network-related issues on-demand and escalate to the HO IT team as needed.
- Support the HO IT teams in configuring all project-funded, internet-enabling networking devices in compliance with Home Office IT standards.
- IT Asset Management: Gather and maintain the IT inventory sheet for IT equipment.
- Assist the Operations Manager in ensuring IT project assets comply with OCIO standards and policies.
- Monitor the project’s IT infrastructure to ensure continuous IT operation.
Minimum Qualifications Required:
- Minimum bachelor’s degree or equivalent in computer science or a related field.
- At least five years of relevant work experience.
- Excellent knowledge of Microsoft 365 setup and troubleshooting.
- Excellent knowledge and experience working on Dell laptops (hardware and drivers).
- Advanced knowledge in networking - routers, switches, and wireless access points, Azure, Active Directory, domain control, and user administration.
- Knowledge of using TeamViewer or similar remote desktop support software.
- Effective interpersonal skills and relationship-building skills.
- Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer-service orientation. Must be comfortable working in a fast-paced environment addressing issues within the service level agreement (SLA).
- Fluency in English (written and oral); Fluency in Portuguese would be beneficial.
- Current authorization to work in South Africa is required at the time of application.
To be considered, please submit the following:
- Cover Letter
- CV in reverse chronological format
Please ensure that only the requested documents listed above are submitted. Only candidates selected for an interview will be contacted. No phone calls, please.
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