Responsibilities: As a Tier 2 Network Support Engineer, you will be at the forefront of client support operations. Your responsibilities will include:
- Providing professional second-line remote technical support to clients.
- Proactively identifying and resolving technical incidents and problems.
- Ensuring network security by implementing and maintaining robust security measures.
- Managing and configuring Juniper and Cisco routers, switches, firewalls, and Fortigate networking equipment.
- Collaborating with clients to optimize their network configurations.
- Maintaining and enhancing network infrastructure.
- Continuously improving our service delivery processes.
Qualifications: To excel in this role, you should possess the following qualifications:
- 5-7 years of relevant IT and ISP experience.
- A strong background in network security.
- Practical experience with Juniper and Cisco routers, switches, firewalls, and Fortigate networking equipment.
- Cisco Certification CCNP, CCSP, or CCIE (currently studying or working towards).
- Juniper and Fortigate Certifications are a significant advantage.
- Knowledge of MPLS, IPSec VPN, L2TP tunnels, and GRE tunnels .
- Familiarity with firewall UTM features , including web content filtering, IDS, IPS, DOS mitigation, and Anti-virus.
Why this company? - Growth Opportunities: invest in your professional development.
- Dynamic Culture: Work in a vibrant and collaborative environment.
- Service Excellence: Join a team that values client satisfaction.
- Beautiful Setting: Enjoy catered lunches in a picturesque location.
- Competitive Compensation: reward talent and hard work.
If you're ready to make your mark in the world of network support engineering and want to be part of a team that values excellence, apply today. Join this company on our journey to provide cutting-edge IT solutions and unparalleled client support.
