JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms. This is a hybrid role, with two days from home once established.
As a Customer Service Team Leader, you will:
- Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:
- Ensure that all incoming paper and electronic documentation is scanned/recorded daily
- Ensure all documentation received is reviewed and distributed to the appropriate teams
- Dispatch correspondence/documentation to our customers and other Providers
- Review, monitor and maintain quality control of the team s work, providing feedback
- Identify and provide training as required
- Review objectives and create training and development plans
- Continuously improve and automate administration processes, keeping up to date
- Manage business practices, processes, changes and risks
The ideal Customer Service Team Leader will have the following skills and experience:
- 2 years customer service Team Leader experience, preferrably within a financial services industry
- Strong verbal and written communication skills
- Experienced in motivating, coaching and developing a team
- Good organisational skills and ability to prioritise
- Good interpersonal skills
- Knowledge of CRM systems would be advantageous
In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. This is a hybrid role, working 2 days per week at home once trained.
You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment.
The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
