Salary: £40k per year
Reference: 15353c

Kingdom Services Group have an excellent opportunity for an experienced IT Business Systems Analyst to join our IT Department.

Hours: 40 hours per week, Monday to Friday 09:00 - 17:00.

Salary: £40,000.00 Per Annum.

Where: This position is a Hybrid role, 3 days working in our Head Office, Newton-le-Willows WA12 area & 2 days working from home.

What's in it for you?

Access to advanced / early pay scheme.
Death in Service Insurance Scheme.
Free uniform.
Free equipment.
Free colleague app - links to huge benefits, mental health & wellbeing support and much more.
Free on-site parking.
Community social value days (available at Line Managers discretion and in line with CSVD policy).
Weekly recognition and reward scheme.
Refer a friend monetary scheme (terms and conditions apply).
Award winning team and supportive work environment.

What the role is

Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:

Who We’re Looking For
Do you have a knack for making tech work better for people? We’re searching for an IT Business Analyst who’s ready to take charge of our business applications, keeping them sharp, user-friendly, and in line with the needs of the Kingdom Group.

If you’re a proactive problem-solver who can lead configuration, drive improvement, and create real change, we’d love to meet you!

What You’ll Be Doing

Lead Change Management & Configuration: Own the configuration of our business apps, ensuring they align with what the business and end-users really need. You’ll oversee changes that make these tools more effective for everyone.
Collaborate with Users: Work closely with end-users to develop and refine requirements for change—translating feedback into functional updates that improve processes.
Drive Efficiency Improvements: Leverage the power of our existing systems to streamline business processes and make daily tasks easier.
Design New Solutions: Develop and implement requirements for new applications to adapt to our changing business landscape.
Document Everything: Keep application documentation clear, accurate, and up-to-date so everyone’s on the same page.
Ensure Compliance: Ensure all software and systems comply with industry standards, including Cyber Essentials and ISO 27001 certifications.
Build Strong Vendor Relationships: Work with 3rd-party vendors, resellers, and support teams to manage changes, troubleshoot, and resolve issues efficiently.

Who You Are

People-Centered Communicator: You’re comfortable working with both senior stakeholders and end-users, able to explain technical details in a way everyone understands.
Analytical & Logical Thinker: You have a sharp eye for detail and can logically break down complex issues, finding solutions that stick.
Technical & Organized: With strong project management skills and technical knowledge, you keep projects on track, solving issues proactively and prioritizing effectively.
Natural Problem-Solver: You love a challenge and can adapt your approach to handle both the big picture and the finer details.
Relationship Builder: Skilled at building partnerships with vendors and stakeholders alike to ensure seamless, user-focused support for our IT applications.

What You’ll Bring

Proven experience as an IT Business Analyst (or similar role) with a strong background in business applications.
Hands-on technical knowledge in configuration management.
Solid project management and business process improvement experience.
Ability to communicate effectively with technical and non-technical audiences.

If this sounds like you and you’d like to begin your journey with Kingdom Services Group, please apply now!

Kingdom

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IT Business Systems Analyst