Introduction

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

Role Purpose

To effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

Requirements

Bachelor's degree or equivalent qualification in a related field such as Commerce, Business Administration, or a related discipline. (Essential)
Certification in a related field such as project management, facility management, or a related discipline. (Desirable)
5 - 8 years’ experience managing an operation/customer service environment and or relevant equivalent experience (Essential)
3-5 years senior management and executive leadership experience in a healthcare or service-oriented industry (Essential)
Finance/Insurance industry experience. (Desirable)
Knowledge in industry-specific regulations and standards such as Financial Advisory and Intermediary Services (FAIS), Financial Sector Conduct Authority (FSCA), and Compliance Monitoring and Enforcement (CMS).
Knowledge and understanding of process analysis techniques to evaluate existing processes, identify areas for improvement, and implement efficient process re-engineering strategies.
Knowledge of risk management principles, governance, and compliance policies.

Duties & Responsibilities

PROCESS

Establish the overall vision and direction for implementing internal operations to guide organisational growth and success.
Provide oversight and ensure smooth operation of relevant businesses, operations, and facilities to optimise efficiency and effectiveness.
Develop and implement new business strategies for creating or improving processes and procedures to enhance corporate performance and drive success.
Monitor departmental performance against goals to ensure progress, take corrective action when necessary, and maintain optimal performance levels.
Examine reports to assess operational activities, identify areas of improvement, and ensure optimal performance throughout the company.
Streamline workflow processes and identify opportunities for automation or technological advancements to improve operational efficiency.
Foster an enabling culture for high performance and continuous improvement by implementing and monitoring key performance indicators (KPIs) to drive operational and service excellence.
Conduct regular audits and assessments to identify bottlenecks, inefficiencies, and risks in operational processes, and implement necessary improvements.
Build and maintain relationships with clients and internal and external stakeholders to foster collaboration, trust, and long-term partnerships.
Deliver service level agreements applicable to clients and stakeholders to effectively manage client expectations and ensure high-quality service delivery.

CLIENT

Make recommendations to improve client service and fair treatment within the area of responsibility, enhancing overall client satisfaction and loyalty.
Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service to promote client-centricity and organisational success.
Continuously monitor turnaround times and quality standards, promptly resolve issues, and drive achievement of client service delivery goals to provide timely and valuable advice and after-sales service while meeting predefined standards.
Manage client query processes, accurately track and resolve queries, leveraging them as opportunities to improve client service and enhance business processes.

PEOPLE

Create a positive work climate and culture to energise employees, minimise disruptions, and maximise productivity, fostering a motivated and engaged workforce.
Demonstrate exemplary leadership behaviour, personal involvement, commitment, and dedication in support of organisational values, inspiring and guiding employees.
Select and recruit suitably qualified talent in line with Employment Equity principles and organisational values to build diverse and capable teams.
Drive a culture that guides best practices, fosters continuous learning, improvement, and cohesiveness, promoting a dynamic and collaborative work environment.
Enable a learning and growth culture, actively sharing information on successes, issues, trends, and ideas among team members, promoting knowledge exchange and personal development.
Execute effective workforce planning practices to accurately forecast staffing requirements, ensuring the right resources are available at the right time.
Identify employee growth and development needs, schedule interventions for ongoing training and personal growth, fostering employee engagement and professional advancement.
Effectively manage team performance to achieve business objectives, providing feedback, coaching, and recognition to drive individual and collective success.
Encourage innovation, change agility, and collaboration within the team, fostering a culture of creativity, adaptability, and teamwork.

FINANCE

Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans, ensuring financial discipline and efficient resource allocation.
Control the budget for the area, authorising expenditures and implementing financial regulations to maintain financial stability and compliance.
Manage high-risk and problematic financial issues, contributing to policy development and mitigating financial risks.
Plan and implement a cycle of medium-term improvements to drive pricing strategies for services and products, enhancing profitability and competitiveness.
Implement and manage financial risk methodologies, techniques, and systems, monitoring, and reporting on financial activities to ensure sound financial management.
Provide feedback on the effectiveness of the financial policy, practice, and procedures, preventing illegal, unethical, or improper conduct and maintaining compliance.
Implement risk management, governance, and compliance policies in the practice area, identifying and managing governance and risk exposure liability.
Investigate reported wilful acts of non-compliance to organisational policy and practice, reporting findings to ensure adherence to regulations and policies.

Competencies

People management skills
Communication skills (written and verbal)
Conflict resolution skills
Analytical skills
Problem solving skills
Interpersonal skills

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