Job Description

Company Description

E.B. Meyrowitz is the world’s foremost purveyor of luxury optical goods and bespoke eyewear since 1875. Priding ourselves on the ability to fashion exceptionally made bespoke eyeglasses our commitment to craftsmanship, design and service is second to none.

Role Description

We are looking for an affable and proactive Retail Associate to join our small team at the boutique in Mayfair. The ideal candidate will be passionate about craft, luxury and have experience in a luxury goods environment. This role offers an exciting opportunity to contribute to the growth of E.B. Meyrowitz by leading our team from the front and ensuring a positive experience for all of our patrons.

Key Responsibilities

Deliver excellent customer experience ensuring a fully personalised and highly involved service
Inspect all pieces received from the workshop and laboratory to ensure they meet our quality standards
Adjust and perform light adjustments/repairs to frames
Produce invoices for clients to ensure timely payments and maintain efficient financial records
Prepare orders for delivery in a prompt fashion and coordinate tracking information with clients
Maintain effective boutique management across the store, stockroom, filing room and kitchen
Update the online store using the POS + E-Commerce systems
Respond to emails in an efficient and courteous manner
Take payments in the boutique assisting with client information input
Maintain a clear order progress sheet and keep track of advancement along the build process
Manage our vitrine displays in the local area

Skills & Experience

Strong people skills and phone etiquette
A positive 'can-do' attitude
Desire to learn and grow
Adept written and verbal communication abilities
Entrepreneurial mindset
Excellent organisation and time-management skills
Ability to handle multiple tasks and prioritise effectively
Attention to detail and problem-solving skills
A cheerful and approachable demeanour
Proficiency in MS Office (Word, Excel, Outlook), Adobe Photohop and Illustrator
Previous experience in a similar role is a plus

About You

Passion for craft, luxury goods and fashion
Proactive and self-motivated with a desire to learn and grow
High level of professionalism and customer service orientation
Strong team player who thrives in a small team environment
Long Term Mindset

What We Offer

An opportunity to work with a true heritage brand
A collaborative and inspiring work environment
Extensive opportunities for professional development and growth
An open environment where your ideas are welcomed, considered and can be quickly implemented

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation to join E.B. Meyrowitz to jamie@ebmeyrowitz.co.uk

E.B. Meyrowitz

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