Job DescriptionCompany Description
E.B. Meyrowitz is the world’s foremost purveyor of luxury optical goods and bespoke eyewear since 1875. Priding ourselves on the ability to fashion exceptionally made bespoke eyeglasses our commitment to craftsmanship, design and service is second to none.
Role Description
We are looking for an affable and proactive Retail Associate to join our small team at the boutique in Mayfair. The ideal candidate will be passionate about craft, luxury and have experience in a luxury goods environment. This role offers an exciting opportunity to contribute to the growth of E.B. Meyrowitz by leading our team from the front and ensuring a positive experience for all of our patrons.
Key Responsibilities
- Deliver excellent customer experience ensuring a fully personalised and highly involved service
- Inspect all pieces received from the workshop and laboratory to ensure they meet our quality standards
- Adjust and perform light adjustments/repairs to frames
- Produce invoices for clients to ensure timely payments and maintain efficient financial records
- Prepare orders for delivery in a prompt fashion and coordinate tracking information with clients
- Maintain effective boutique management across the store, stockroom, filing room and kitchen
- Update the online store using the POS + E-Commerce systems
- Respond to emails in an efficient and courteous manner
- Take payments in the boutique assisting with client information input
- Maintain a clear order progress sheet and keep track of advancement along the build process
- Manage our vitrine displays in the local area
Skills & Experience
- Strong people skills and phone etiquette
- A positive 'can-do' attitude
- Desire to learn and grow
- Adept written and verbal communication abilities
- Entrepreneurial mindset
- Excellent organisation and time-management skills
- Ability to handle multiple tasks and prioritise effectively
- Attention to detail and problem-solving skills
- A cheerful and approachable demeanour
- Proficiency in MS Office (Word, Excel, Outlook), Adobe Photohop and Illustrator
- Previous experience in a similar role is a plus
About You
- Passion for craft, luxury goods and fashion
- Proactive and self-motivated with a desire to learn and grow
- High level of professionalism and customer service orientation
- Strong team player who thrives in a small team environment
- Long Term Mindset
What We Offer
- An opportunity to work with a true heritage brand
- A collaborative and inspiring work environment
- Extensive opportunities for professional development and growth
- An open environment where your ideas are welcomed, considered and can be quickly implemented
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation to join E.B. Meyrowitz to jamie@ebmeyrowitz.co.uk