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Thompsons Africa is a Destination Management Company supplying meet and greets, transfers, fully escorted and group series tours, seat-in-vehicle tours, open-vehicle safaris and FIT services in South and Southern Africa. Established more than 36 years, we provide memorable and life changing African holiday experiences thereby ensuring our customer's success in selling Africa.

At Thompsons Africa, we have a strong passion for holidays and providing top-notch service. Over our many years of existence, our team's unwavering dedication and commitment have played a pivotal role in establishing us as a leader in the Inbound Tourism industry. We value creativity and adaptability in our staff members, and in exchange, you'll have the opportunity to work in a vibrant and dynamic culture.

The role will be located in Westville, Durban.

As an Ad hoc Groups Proposals Consultant, you will play a vital role in understanding and fulfilling customer needs and requirements. Your skills in negotiation will shine as you secure favorable rates and services propose and secure ad hoc groups. Embrace the importance of following established processes and ensure that every confirmed proposal is handed to Reservations efficiently and promptly.

The key performance areas and responsibilities include but are not limited to:

Maximise quote conversion rates and meet targets
Negotiate and secure the best rates with suppliers
Itinerary development: craft exceptional journeys with creativity
Implement allocations
Provide value-for-money options
Meet turnaround time expectations: honor commitments and timelines
Follow up on all quotations: nurture potential through proactive communication
Presentation of proposals: showcase ideas with passion and clarity
Analyze reports on quote conversation: unlock insights that drive success and growth
Supplier relationships
Cultivating strong relationships with Thompsons Africa's preferred partners
Demonstrate knowledge of supplier offerings
Identity and establish the best product
Proactively seeking out new products and innovative concepts
Customer relationships
Exceed customer expectations through exceptional service delivery
Offer customers the best available price and product options
Cultivate strong, lasting relations with every customer interaction
Deliver all correspondence, documentation, proposals, and presentations accurately and promptly
Seek to understand the reasons behind proposal declines

Requirements:
Qualification:

Grade 12 (essential)
Related tertiary qualification in Travel and Tourism (highly preferred)

Minimum Experience Required:

At least 5 years of relevant experience in Inbound Tourism
Experienced in costing and proposing intricate and detailed ad hoc travel groups
Experienced in handling a large number of group quote requests, often with tight deadlines
Experience working within reservations/booking systems

Minimum Knowledge Required:

Full understanding of travel products and services
Extensive knowledge of destinations and logistics in South and Southern Africa

Core Competencies:

Exceptional negotiation skills
Outstanding listening and writing skills
Advanced proficiency in Microsoft Office, including Word and Excel
Keen attention to detail and accuracy
Ability to propose new products or ideas
Efficient multitasking abilities
Highly organized with excellent time management skills and adaptability to change
Extensive research experience required
Ability to work with quick turnaround times
Proactive mindset
Strong ability to manage and influence others
Creative and innovative

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting

Industries

IT Services and IT Consulting

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Cullinan Holdings Limited

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