Anonymous

Skills

• CCNA — Cisco Networking Academy
• MCITP — Microsoft
• Certified Ethical Hacker (CEH) — EC-Council
• Technical Support Fundamentals — IBM / Coursera
• Cloud Computing & Networking — Coursera
• Cybersecurity Analyst Job Simulation — Tata (Forage)
• Cyber Security Consulting Simulation — PwC (Forage)
• Cyber Job Simulation — Deloitte (Forage)
• Certificate of Course Completion — Cisco Networking Academy

Artificial Intelligence & Machine Learning
• Artificial Intelligence Fundamentals — IBM SkillsBuild
• Machine Learning & Deep Learning — IBM SkillsBuild
• Introduction to Artificial Intelligence — IBM SkillsBuild
• Artificial Intelligence Masterclass: Search, Logic, Machine Learning & Deep Learning — Cursa
IT & Productivity Tools
• Microsoft 365 Office Complete — Cursa
• Git & GitHub — Cursa
Security & Compliance Certifications
• LASER Level 3 Award in Safe Use of Mechanical Restraints (Handcuffing) Laser Learning Awards
• Emergency First Aid at Work — Qual Hub Valid for 3 years
• Security Guard Training — Cursa.
• SIA CCTV Surveillance Licence
• SIA Door Supervisor Licence
Additional Professional Courses
• Customer Relationship Management — Great Learning
• Project Management — Great Learning
• Google Analytics — Great Learning
• Social Media Marketing — Great Learning

About

Dear Hiring Manager,
I am writing to express my interest in the job, I have recently completed SIA Door Supervisor (1018-6357-7308-8729) and SIA CCTV (Surveillance no 1093-3793-3935-8973). I have over 13 years of dedicated customer support and service experience across multiple industries, I have consistently delivered outstanding results through proactive problem-solving, effective communication, and a commitment to driving operational success.
Throughout my career, I have excelled in roles at well-known organizations such as McDonalds, ADP, HSBC, Synchrony, Amazon, and Gus Education India. My responsibilities have spanned training and mentoring, team collaboration, upselling, streamlining workflows, process improvements, and handling complex customer inquiries through various channels. I am passionate about building customer loyalty and exceeding expectations, as evidenced by my recognition for reliability and punctuality, and my ability to consistently contribute to team success.
My technical proficiency in Microsoft applications, Power BI, and customer service platforms has allowed me to drive process efficiencies and deliver high-quality support. Additionally, my background in IT, project management, and training demonstrates my adaptability and willingness to learn and grow, making me an asset to any forward-thinking organization.
I am eager to bring my strong interpersonal skills, proactive mindset, and commitment to continuous improvement to your team. Enclosed is my resume, which further details my skills, experience, and certifications—including CEH, ECSA, CCNA, MCITP, and credentials in social media management, analytics, and cybersecurity.

Sincerely,
Suman Kumar Bottumanchi