Skills
Customer Service, Technical Support, Help Desk Support, Troubleshooting, Ticket Management, Incident Resolution, IT Support, Networking Fundamentals, Cybersecurity Awareness, Microsoft 365, Google Workspace, CRM Systems, Data Entry, Quality Assurance, Process Improvement, Logistics Coordination, Problem Solving, Communication, Time Management, Attention to Detail
About
Customer-focused and detail-oriented professional with experience in technical support, customer service, logistics coordination, and quality assurance. Currently completing the Applied Cybersecurity Program at McGill University, with strong knowledge of IT systems, troubleshooting, networking, and security fundamentals. Proven ability to resolve issues, manage multiple priorities, communicate clearly, and work effectively in fast-paced remote or on-site environments. Fluent in English and Spanish, with conversational French. Motivated to grow in IT support, service desk, cybersecurity, or operations roles.
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