Skills
Organisational skills, internal and external communications, attention to detail, teamwork, time management, customer services, team leadership, scheduling, Microsoft, word.
About
I am an experienced Service Controller with over 10 years in technical coordination, engineer scheduling and service operations, alongside hands-on field experience installing and support medical equipment in customer homes.
In my current role, I manage engineer workloads, prioritise urgent breakdowns and ensure service delivery against strict SLA’s. I work closely with engineers daily, coordinating jobs, resolving issues and supporting efficient field operations.
Previously, I worked as a Home Care Technician where I installed and maintained oxygen equipment in patients homes. This included on-site installation, safety checks, emergency call outs and direct customer support in live environments.
I am now actively seeking to work to move into a Trainee Field Service Engineer/Field Technician role where I can build on both my operational and hands-on experience. I am reliable, quick to learn, and confident working independently in customer facing field environments.
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