Skills
Customer & Guest relations
● VIP & Complaint management
● Reservation & seating optimization
● Upselling and consultative service
● High-volume client handling (100+/day)
Operations & Management
● Staff scheduling & team coordination
● Cash handling & Daily reconciliation
● Inventory management & supplier negotiation
● Process optimization (-30% Delivery time)
Sales & Business Skills
● Consultative upselling (+15% avg check)
● POS System & Payment processing
● Results-oriented with KPI Awareness
● Persuasion and closing under pressure
Tools & Software
● MS Office, Excel, Outlook
● Cash register % POS Software
● Sketch-up, Photoshop, Premiere, InDesign
● DaVinci Resolve, SideFX Houdini(3D VFX)
About
Results-driven professional with 7+ Years of progressive experience in customer
facing environments, team leadership, and operational management. Track record
of growing from entry-level to Operations Manager through strong analytical
thinking, sales instinct, and a relentless focus on client satisfaction.
Currently working at Scandic Sortland (Norway) — actively building international
hospitality credentials while seeking long-term opportunities
Profile Photo
